Lamps Plus Reviews

They ship fedex without signature. Buyer beware because if your package is misdelivered Or lost by fedex you have NO recourse. Lamps plus will NOT replace or refund item. Fedex will decline your claim because the package was delivered! I wonder if they are both in cahoots to rip customers off!

I ordered a fountain from Lamps plus and was unhappy. When I called they completely tried to cast off the problem to the manufacturer, Henri fountains. After I explained to them that they were the store front I purchased from and they should stand by the products they sell, they agreed to contact Henri. Henri did nothing to rectify and lamps plus did nothing as well. I ordered a $2k fountain: https://www.lampsplus.com/products/luminaire-square-57-and-one-half-inch-modern-fountain-with-led-light-show__74w72.html. The pictures do not show that the summit piece is ruff cut acrylic that looks very unfinished. This product looks cheap when not running. The top stone even has the groves for another spacer. It looks unfinished, like you forgot to add the last stone and spacer on it. Henri will not work with unsatisfied customers to remedy nor would they update their pictures to reflect an accurate depiction. In addition to the summit of the fountain, the lighting is very cheaply made. You have to be inches from the sensor to use the remote. I was even willing to deal with the rest of the poor craftsman ship if they would just send met another stone stack and spacer. They wouldn't even consider it. They said I could go purchase one. I refuse to give either company another cent. I have had 3 neighbors as me about my new fountain and I have warned them all not to do business with Lamps plus nor Henri fountains. An expensive fountain that, other than the weight and stone casting, looks cheap. Very disappointed in the product and Henri's inability to stand by it. They wouldn't even look at my pictures.